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From the First Meeting to Follow-Up Results.

It should be clear from the beginning what we promise and what we will deliver.

We identify goals, problems, expectations and the stakeholders involved.

We define the method, team, timeline and deliverables.

Scope of service, responsibilities and fees are agreed by both sides.

Research, meetings, workshops, fieldwork or business development are carried out.

We present findings, recommendations and next steps to the client.

Issues We Will Clarify Together

Title	Decision
Target	What need and decision question is being answered?
Scope	What is included, which works are evaluated separately?
Team and method	Who will work, with what responsibility, and how?
Delivery	Which output will be presented when and with what acceptance criteria?